Privacy Policy

The VeeDoc App is a provider application used by authorized healthcare professionals in connection with services provided through their healthcare organization. Accounts are provisioned through the user’s organization; the App does not allow users to create accounts on their own.

Information Collected Through the App. When you use the App, we collect information you provide and limited technical information, including:

• Profile information: first and last name, preferred display name (shown to patients in place of your full name), work email address, and mobile phone number;
• Practice information: professional credentials and identifiers such as NPI number, DEA number, practice group, licensed states, and practice address;
• Content you create or share: secure in-app messages, and photos, files, or documents you choose to upload or share through the App;
• Audio and voice content associated with the App’s virtual care and communication features;
• Approximate location information;
• Technical information: device identifiers and crash logs used for security, diagnostics, and analytics.

How We Use App Information. We use this information to authenticate users and maintain provider profiles, display the provider’s preferred name to patients, enable virtual care sessions and secure communications, operate, secure, and improve the platform, prevent fraud and misuse, and comply with legal obligations. We do not use App information for advertising, and we do not sell it.

Patient and Clinical Information. Clinical and patient information accessed through the App is processed on behalf of our healthcare organization customers under our agreements with them, including business associate agreements where required by HIPAA. Such information is governed by the applicable healthcare organization’s own privacy practices.
Biometric Authentication. Users may sign in to the App using the biometric authentication feature built into their device’s operating system (such as Face ID, Touch ID, or fingerprint/face unlock). Biometric authentication is performed entirely on the user’s device by the operating system. VeeOne Health does not access, receive, transmit, or store any biometric data; the App receives only a confirmation from the operating system that authentication succeeded.